Using the Knowledge Base

The VIAS Knowledge Base provides a comprehensive range of documentation, photos, and videos covering various aspects of VIAS usage. These resources are regularly updated to align with the latest advancements in the VIAS product.

Search 

The Knowledge Base can be easily searched using the search engine located within the Self Help Hub at the top of the screen.

Table of Contents

To access the Table of Contents, simply select a department. Each department has its own Table of Contents located on the left-side menu within any Knowledge Base article.

Articles

Articles provide detailed information on the topic, often presented in a step-by-step format. They may also include videos or links to related articles.

If you find an article helpful, you can easily share it with others by copying the article's URL or contacting client support for a direct link.

To help us improve our Knowledge Base, please take a moment to indicate whether the article was useful by answering yes or no at the end of the article. Your feedback is valuable to us at VIAS.

Disclaimer

While VIAS strives to maintain accurate and updated product documentation, it does not provide explicit or implied warranties regarding the actions customers take based on the information in the knowledge base.

The VIAS Client Success Team is available for additional guidance beyond the knowledge base.

Clients are encouraged to report any inaccuracies in documentation to their institution's super user or Client Support.

References to products owned by third-party companies are included in VIAS documentation for informational purposes only. VIAS does not claim ownership of any other company's trademark or name, and cannot verify the accuracy of information provided by such companies. Any mentions of external products or services are based on the best available information at the time of writing, and the most recent documentation from the third-party vendor should be considered the reference document for that product.