IT Team Troubleshooting for the Student Portal

Upon account creation, a student's personal email is automatically set as their Student Portal username. When staff import a student’s lead or initiate their account, the system generates an email to the student’s personal email address. This email includes a temporary password and instructions to update their password upon first login, ensuring secure access to the portal.

Student Portal accounts do not expire, even after the student has graduated from the institution.

How Administrators can Reset Student Passwords for the Student Portal 

Students will be locked out of their Student Portal account after 3 unsuccessful attempts at logging in. When their accounts are locked, they are directed to contact the institution’s administration. 

To reset a student’s password to the student portal: 

1. Go to the Admin Tab>click on Accounts-Students 
2. Select the School 
3. Enter the first few letters of the student’s first and last name 
4. Click Search. 

5. Locate the student name. 

6. Click the blue Reset Password. 

7. VIAS will generate a temporary password that you can give to the student. 

8. Once the student logs in with the temporary password, the student will be prompted to re-enter the temporary password, and then create a new password. 

Re-Entry Students Student Portal Account

Re-entry students will not receive an email when the registrar adds the admit program action.  These students may need to have their password reset and sent to them.  

Sometimes, a re-entry student will need their account provisioned. IT will know this is the case from the re-entry student’s profile. Under Username will state “Not Yet Provisioned.”     

Other times a student’s account may need to be provisioned is when the student is assigned to a new campus.

To provision student accounts:

1. 1.Go to Admin > Accounts-Students. 
2. Choose the school.
3. Type in the student’s name.
4. Click Search. 
5. Find the student’s name in the table. 
6. Look under the heading Account.
7. Click Provision. 

8. A dialog box will appear telling the users the username will be automatically generated based on the student’s email address.  

   1. Click “Create Account.” 

Managing the Newsfeed 

To manage the News Feed: 

1. Go to the Admin Tab>click on Student News
2. Select the School and click Search. 
3. VIAS stores a history of all of the News posted to the Student Portal. 
4. Click the Add News Item tab. 
5. Select the School 
6. Select the date you want the item to be published on the Student Portal. 
7. Select the Event Date. This will populate on all Student Portal Calendars. 
8. Enter the title you want to be displayed on the Student Portal Home Page 
9. Enter the Body of the announcement.